Lost or Stolen Card

Lost or Stolen Visa^® Debit or Credit Card

• To report your card lost or stolen, contact us during operating hours at: 1-800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)
  
• To report your card lost or stolen after hours dial: 1-888-297-3416
  

Fraud

PIN Changes

• If you know your existing PIN: You can change it instantly at a Pioneer Appalachia Federal ATM (this will require your current PIN number).
  
• If you do not know your existing PIN: Please call 1-800-290-7893.
  

Card Activation

• You can activate your card by phone at 1-800-290-7893 (Available 24 Hours)
  
• You can activate your card by phone at 1-800-339-4378 (Mon - Fri / 9:00am - 5:00pm EST & Sat / 9:00am - 1:00pm EST)