Pioneer AFCU x Coinstar: Your On-the-Go Banking Solution

1. Locate a Coinstar Machine: Find a conveniently located Coinstar kiosk in your area.
2. Swipe and Deposit: Simply swipe your PAFCU card and deposit your coins or bills.
3. Instant Account Credit: Watch as your funds are instantly credited to your account, ready for use.

• Accessibility: Coinstar kiosks are available in numerous locations, making it easy to bank even when you're far from our branches.
• Convenience: Operate outside normal banking hours, perfect for your busy lifestyle.
• Security: Trust in the secure handling of your transactions, with the same confidence you have in all PAFCU services.

1. Why does using the Coinstar kiosk incur a fee?

Answer: Coinstar kiosks charge a fee to cover the cost of the coin counting service and maintenance of the machines. The fees are charged by Coinstar, not Pioneer AFCU. For coin deposits, Coinstar charges a fee of 5% of the total amount deposited. For depositing bills directly into your checking account, there is a flat fee of $5.95 per transaction. Our partnership with Coinstar provides an additional convenient option for our members to deposit their coins and bills directly into their accounts, especially outside of normal banking hours or when away from our branches.

2. Is there any way to deposit coins without paying a fee?

Answer: Currently, Coinstar is our only partner for coin depositing that offers direct deposit into your Pioneer AFCU account. We understand the concerns about fees and are always looking for ways to enhance services and reduce costs for our members. We continue to accept rolled coins at most of our branches, except the main branch. This allows you to deposit coins without a service fee.

3. Are there alternatives for cash deposits during off-hours?

Answer: No, Coinstar kiosks allow for deposits during off-hours, however, members can come into the branches and deposit during business hours.

4. What are the benefits of using the Coinstar service?

Answer: Coinstar kiosks offer a fast and convenient way to deposit loose coins directly into your Pioneer AFCU account, which is immediately available for use. This service is ideal for members who may not live close to a branch or need to deposit coins outside of normal business hours.

5. How can I find a Coinstar kiosk near me?

Answer: You can locate a Coinstar kiosk near you by going to the bottom of this page and clicking the button Find A Kiosk and that will enable you to find the nearest one to you.

6. What happens if the Coinstar kiosk is out of service?

Answer: In case a Coinstar kiosk is out of service, please visit our website for alternative locations or bring your coins to our branches during business hours. Or you could locate another Coinstar Kiosk through the Find A Kiosk link.

7. Can I deposit any type of coin at the Coinstar kiosks?

Answer: Coinstar kiosks accept most U.S. coins, but they do not accept foreign coins, damaged coins, or non-coin items. If you have unusual coins or items that the kiosk does not accept, it will ultimately reject them.

8. Will the funds be available in my account immediately after using Coinstar?

Answer: Yes, when you deposit coins at a Coinstar kiosk using your debit card, the funds are immediately available in your Pioneer AFCU checking account.

9. How accurate are Coinstar kiosks in counting coins?

Answer: Coinstar kiosks are known for their accuracy in coin counting. However, if you believe there has been an error in the counting process, please contact Coinstar immediately, and they will work with you to resolve the issue.

10. Can I use Coinstar kiosks to deposit into accounts other than checking?

Answer: Coinstar deposits can only be made into the checking account tied to the debit card used at the machine. However, you can then transfer funds to other accounts using our mobile app or online banking.

11. Are there any limits on the amount I can deposit at a Coinstar kiosk?

Answer: Yes, you can deposit up to $1000 in a single transaction at Coinstar kiosks. These limits are imposed for security and operational reasons.

12. Can I get a receipt for my deposit at a Coinstar kiosk?

Answer: Yes, Coinstar kiosks provide a receipt for each transaction. It is important to keep this receipt until you have confirmed that the deposited amount has been accurately credited to your account.